RETURN POLICY

Thank you for choosing Unique Smart. We genuinely hope that you are satisfied with your purchase. However, if you are not completely happy with your item, we offer a flexible return policy for your convenience. Please review the following details regarding our return process:

RETURNS

All returns must be initiated within 7 days from the original purchase date. To be eligible for a return, the item must be in its original, unused condition, with all tags and labels intact. We understand that sometimes a product may not meet your expectations or preferences, and we want to ensure that you have the option to return it hassle-free.

RETURN PROCESS

To begin the return process, please contact our customer service team via email at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Our friendly representatives will assist you in generating the RMA number and guide you through the next steps. Once you have received your RMA number, securely package the item in its original packing, include your proof of purchase, and mail your return to the following address:

Unique Smart

Attn: Returns

RMA #

Bafal, Kathmandu

Nepal

Please note that you are responsible for all shipping charges associated with the return. We strongly recommend using a trackable shipping method to ensure the safe delivery of your return. It is important to us that your return experience is smooth and convenient.

REFUNDS

Upon receiving your return and inspecting the item's condition, we will proceed with the return or exchange process. Our dedicated team will carefully assess the returned item to ensure it meets the required criteria for a refund or exchange. Please allow up to 2 days from the date of receipt for us to process your return or exchange. We understand that prompt resolution is important, and we will make every effort to expedite the process.

Refunds will be issued based on the original payment method used for the purchase. The timeframe for the refund to reflect on your credit card statement may vary and is subject to your credit card company's processing time. Typically, refunds take 1-2 billing cycles to appear. Rest assured, we will keep you informed via email or phone once your return has been processed.

QUESTIONS

We value your satisfaction and aim to provide you with the best possible customer experience. If you have any further questions or concerns regarding our return policy, our dedicated customer service team is available to assist you. We are here to address any queries you may have and provide you with the necessary support throughout the return process.

Please don't hesitate to reach out to us at:

Phone: +977-5165091 / +977-5165012
Mobile: +977-9801844500

At Unique Smart, we strive to ensure your shopping experience is enjoyable and worry-free. Your satisfaction is our top priority, and we are committed to making the return process as seamless as possible.